Service features

The BRIX Service solution is built on the BRIX platform and enhances its capabilities for communication with customers.

The BRIX Service system solution requires a separate license from the BRIX platform.

You can manage this solution in the Live Chats workspace. Here, you can set up chat centers for clients and internal users, set up integration with email and connect messengers, as well as add users with the BRIX Service license to the following groups:

  • Operators, who process the received requests.
  • Supervisors, who distribute requests between operators and monitor their performance.

Other users can be given permissions to write to live chats and read messages in a specific live chat. If the BRIX Service solution is not activated, only one live chat can be created in the Live Chats workspace.

BRIX Service

Available without a license

Available only with a license

Send a message to live chat

+

+

Read messages in live chats

+

+

Number of live chats that can be created

1

unlimited

Change settings for all live chats

-

+

Configure request routing

-

+

Change operator status

-

+

Lock a user’s account

-

+

Mark a session as spam

-

+

Connect a custom messenger to live a chat

-

+

Number of email accounts that can be connected to a live chat

1

unlimited

Connect messengers to a live chat (Telegram, WhatsApp, TelegramBot)

1 account per messenger

unlimited accounts per messenger

Set up an online chat for your website

-

1 online chat per live chat