search string side menu

Service Desk 2.0 > Equipment management / CMDB Analytics

CMDB Analytics

CMDB Analytics is a page with reports that can be used to track the assets status and actions performed on them in the Service Desk 2.0 solution.

The page displays two reports:

Operability status

The pie chart report displays the number of assets by statuses, such as Partially Unavailable, Unavailable, Active.

To generate the report, specify the period for creating equipment records and click the Build button.

cmdb-reports-1

When you hover over the chart, its status and the number of records it contains will be displayed.

Change log

The report is a table that can be used to track changes made to equipment.

To display data in the report, perform the following steps:

  1. To the right of the table, click the cmdb-reports-3 button.
  2. In the opened window, fill out the fields:

cmdb-reports-4

  • Actions. Select the actions performed on the equipment records for which you want to display data:
  • All actions. Display data for all actions performed on assets.
  • Change status. Display records for which the status has been changed.
  • Changed materially liable person. Display records for which the liable person has been changed.
  • Problem registered. Obtain data on items for which a problem has been registered.
  • Operability status. Display assets whose status has been changed.
  • CI. Enter manually or click on the magnifying glass icon and select assets from the CMDB app for which you want to display data in the table.
  • Date from, Date to. Specify the period for recording actions on assets.
  1. Click the Apply button.
cmdb-activities.html cmdb-tree.html