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Service Desk 2.0 > Equipment management > Configuration management database / CMDB page

CMDB page

The asset page stores all important information about the asset, such as price, technical information, related issues, etc.

By default, the page consists of a sidebar and six tabs: General, Related problems, Related RFCs, Change log, Links, and History.

Let’s take a closer look at each part of the page.

General tab

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The General tab displays information about the asset specified when it was created: property, technical and operational information, such as price, delivery date, asset type, location, etc.

Related problems tab

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This tab contains a table displaying all items of the Problems app, for which an asset is specified in the Related CMDB field.

The table displays basic information about the problem, such as subject, cause, related requests, owner, priority, related known error, and problem class. To view detailed information about the problem, open its page by clicking on the table row.

Related RFCs tab

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The Related RFCs tab displays a table of change requests related to the asset.

The table shows basic information about the RFC: name, initiator, change description, expected result, risks, etc. To view detailed information about a request, go to its page by clicking on the table row.

Change log tab

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The tab displays the changes history made by people responsible for the asset.

Links tab

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This tab lists assets in two categories:

  • The Parental assets section contains assets that include the current asset. For example, a workstation may be listed in this section for a monitor.
  • The Child assets section contains assets that complement the current asset. For example, this could be a power supply for a printer.

History tab

On the History tab, you can view information about changes made to an item during the operation of the asset.

The changes are displayed in a table containing the following columns:

  • Action. A description of the recorded action, such as a status change or item update.
  • Attribute. The parameter of the changed item.
  • Value before, Value after. The old and new values of the changed attribute.
  • User. The employee who made the change.
  • Date. The date and time of the change.

To filter the data in the table, click the cmdb-page-7 button. In the drop-down window, set the parameters for filtering: select actions, users, or set a date. Then click Apply.

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You can export data from the table as .xlsx and .pdf formats. To do this, click the cmdb-page-9 button. In the drop-down window, specify the format and click Generate. The ServiceDesk App History module built into Service Desk 2.0 is responsible for displaying data on the tab. If the tab is empty, go to Administration > Modules and make sure the module is enabled.

Asset page sidebar

The right sidebar appears on all asset pages and contains the following information:

  • Asset operational status. To change the status, click on the cmdb-page-10 icon. For more information, see the Asset actions article.
  • Asset status.
  • Tasks related to the asset.
  • Messages activity stream.
add-cmdb.html cmdb-activities.html