Change support level

If the wrong support level was selected when creating the request, you can change it.

To do so:

1. Open the request page.
2. In the Responsible section on the right-hand panel, click the icon .
3. Select a new support level from the available options.
4. Add a comment if necessary.
5. Click Done.

This will start the support level escalation process, during which a new operator responsible for the request will be assigned automatically.

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