Internal users can contact the development department to request various tasks: to improve functionality or fix bugs in the system. They submit their requests in the form of tickets in the ServiceDesk > Release Management workspace.
You can create a ticket:
- On the Tickets app page.
- On the release management main page.
- On the Sprint by Team app page.
Click the +Ticket button and fill in the main fields:
- Subject*. Briefly describe what needs to be changed in the product or system.
- Type*. Select one of the following types:
- Feature. In case you need to develop new functionality for the product.
- Bug. In case you need to fix errors in the product.
- Debt. In case you need to add to previously developed product functionality.
- Area of responsibility*. Specify the product or part of its functionality that will be changed.
- + File. Attach a file with additional information.
Additional fields on the sidebar are filled in when the necessary data is available. The product owner can add information later:
- Team. Specify the development team that will execute the ticket.
- Developer. Specify the lead of the development team or a specific developer to whom you want to assign the ticket.
- Sprints. Select the sprint within which the ticket is planned to be executed.
- Parent task. If the ticket is part of a larger innovation described in another ticket, specify it.
- Contractors. Specify the external customer requesting changes to the system functionality.
Click Save.
All tickets are collected, stored, and processed by the development team in the Tickets app.
You can assign tasks to employees and correspond on the ticket page. To receive notifications about any changes and stages of ticket execution, subscribe to it by clicking on the bell icon in the upper right corner. The history of work with the ticket is stored in its activity stream.
Quick search for tickets by specific parameters is available on the release management main page.
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