Business process designer / Error monitor

Error monitor

You can monitor the status of processes and quickly fix errors.  To do this, click Administration > Error Monitor. Here you can see all process instances where an error occurred during execution.

начало внимание

Only users included in the Administrators group have access to the Error Monitor.

конец внимание

The main information about the errors is displayed as a table. You can see the process name and version, the workspace and app in which the process was created, as well as the start date and the author.

Instances in the table can be sorted by name, author, and start date. To do this, click on the name of the desired column.

error-monitor-1

Fix an error

To fix an error, click the error-monitor-2 icon to the right of the process name.

The following actions are available in the menu:

  • Restart. Start the process from the first step.
  • Skip step. Skip the step with the error. The process will go to the next activity on the diagram.
  • Update version. Apply the latest published version of the process to the active process instance.
  • Interrupt process. Terminate the process execution.

In addition, you can apply one of the actions to more than one process instance at once. To do this:

  1. Select the process instances.
  2. Click the Bulk Action button that appears above the table and select an option from the list. After that, the operation page will open. There, you can:
    • Start the action immediately by clicking the Start button.
    • Perform the action later on the Bulk Operations page. This is needed, for example, if you need to create several operations and start them later so as not to interfere with the work of employees and the execution of related business processes.

Update data

To update the error monitor, click the Update button above the table.

If you want support staff to quickly solve issues with business processes, set up the automatic data update. To do this, select the Automatically option in the Update: field above the table.