Troubleshooting of possible BRIX On-Premises issues

The article covers the most common issues and errors encountered during the installation, configuration, and operation of the BRIX On-Premises system.

Common issues with BRIX On-Premises

1. Issue: Invitations to the BRIX platform and password recovery emails are not being sent.

Solution: in BRIX, additional configuration of the SMTP server connection parameters is required. Read more in the Modify BRIX parameters.

2. Issue: BRIX is only accessible within the corporate network.

Solution: Install a reverse proxy and configure the connection to BRIX using:

• HAProxy.
• Nginx.

3. Issue: BRIX does not install or operates slowly.

Solution: On the server, check the number of cores and the presence of AVX instructions using the lscpu command, and check for free disk space using the df -x overlay -x tmpfs command. Compare the obtained data with the minimum system requirements.

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