A request is a customer inquiry regarding a service. Users with access to the external portal of Service Desk can submit requests in the following ways:
- Open the request creation form using one of the following methods:
- On the portal homepage, select a service page from the Services section.
- On the Service Catalog page, choose a service and create a request.
- On the top toolbar of any portal page, click the + Create Request button. Depending on how the administrator has configured the button functionality, either select a service from the catalog or proceed to create a request without a service.
- In the window that opens, specify:
- The request type. For Incident type requests, select the category that the request belongs to.
- The service.
- The subject and text of the request.
- The applicant’s contact information.
- For more details on how to fill out the request form, see Create a request.
- Click Save.
The request will then be recorded in the system, and an operator will be able to process it.
You can view the list of requests you have created and their status on the portal homepage in the My Requests section and on the Requests page.
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