Resume a process instance

Due to errors or system issues, a business process instance may pause at a specific step. Such an instance appears under Administration > Error Monitor, and the failed step is highlighted in red on the History tab of the instance form.

In these situations, you can resume the process instance or cancel it. To do this:

1. On the instance form, open the History tab.
2. Click the name of the step that failed.
3. In the window that opens, read the error message and choose an action:

• Skip Step. Move to the next step, skipping the current one. Use this option when the current step cannot be completed or is no longer required.
• Restart. Retry the step where the process stopped. Use this option after resolving the cause of the issue.

4. You can apply these actions to all failed steps at once, for example, if they were executing in parallel. To do this, click Skip Steps or Restart Steps on the bottom panel of the instance form.

You can also resume a failed process from the Error Monitor page.