# WhatsApp

> [HTML Version](whatsapp.html)

You can connect **WhatsApp** to a live chat so that customers can send their requests in the instant messenger, while operators reply directly from the BRIX interface. The chat history for each client is saved in the system.

When you receive a user’s message from WhatsApp, a new session will be created in the Live Chats workspace. If the client has already been contacted, the previous session will be resumed and the message will be displayed in it. The operator will be able to [process the request](working_in_chat.md) by replying to it from the BRIX interface. The user will receive a reply in the WhatsApp application.

The operator can create a session with the customer independently and contact them in WhatsApp from the **Live Chats** workspace if the customer’s phone number is known. Read more about it in the[ Initiate a session with an external user ](create-session.md)article.

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Only users included in the [Administrators](360006871932.md#administrator) group can configure live chats and connect messengers to them.

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Please note that this article refers to the standard WhatsApp application. Integration with WhatsApp Business is not available at the moment.

## Connect WhatsApp

You can connect several available instant messengers to one live chat, yet each messenger account can be linked to one live chat only.

To connect the WhatsApp messenger to a live chat:

1. Go to the **Administration> Live Chats**.

2. Select a live chat from the list or create a new one by clicking the **+Live Chat** button in the upper right corner.

3. Go to the **Messengers** tab and click the **(wa_icon.png)** button.

4. In the window that opens, enter a name of the channel. For example, **Processing orders**. Then click the **Connect** button.

5. A window with a QR code will open. Open the **WhatsApp** application on the phone to which you are connecting the account.

6. If you are using iOS, go to **Settings > Linked devices**. If you are using Android, click the **three dots** icon in the upper right corner, and select **Linked devices** in the menu. Then click on **Link a device** and scan the QR code.

After verification the WhatsApp account will be connected to the live chat.  
**(whatsapp-02.png)**

On the **Messengers and Inbox** tab, you can:

- Temporarily disconnect a channel: Click the **(tele_toggle.png) **switch next to its name. Its status will change from **Active** to **Interrupted**. To reconnect the channel, click the toggle switch again.

- Rename a channel: Click the pencil icon next to it.

- Permanently remove a messenger from the live chat settings: Click the trash can icon.

To learn more about managing a connected channel, see the following articles:

- [Remove a messenger or email channel from a live chat](delete-channel.md).

- [Reconnect a messenger or email](reconnect-channel.md).