# Use a personal live chat

> [HTML Version](use-personal-live-chat.html)

After setting up a personal live chat, you can reply to customer messages within the unified BRIX interface and start new conversations. To do this:

1. [Set your system status to Online](#change-status).

2. [Open a session](#open-session) in the **Live Chats** workspace or on a linked item page.

## Step 1. Set your status to Online

To chat with customers, change your status to **Online**.

Click your name or profile picture in the top right corner of the page and toggle the switch next to the **Operator Status** field. The red indicator next to your profile picture will turn green.

**(use-personal-live-chat-1.png)**

````
начало внимание

````
To change your status to **Online**, you need a **BRIX Platform** license.

````
конец внимание

````
If you have a named license, you can change your status and start working with sessions at any time. If a named license is not assigned to you, the system uses a concurrent license that any user can occupy. If no concurrent licenses are available, you cannot change your status.

## Step 2. Open a session

Working with sessions in a personal live chat is similar to how operators handle requests in standard live chats.

You can communicate with customers:

- [In the Live Chats workspace](#live-chats-workspace).

- [On an app item page](#widget-on-app-page).

### Chatting in the Live Chats workspace

Go to the **Live Chats** workspace. It contains:

**(use-personal-live-chat-2.png)**

1. The **Sessions**, **Blocklist**, and **SLA** apps, as well as the **Articles** and **Templates** directories. To learn more, see [Live chats overview](live-chats-structure.md).

2. A list of sessions organized into groups:

- **Personal live chat queue**.** **All new sessions arrive here.

- **My sessions**.** **Displays sessions assigned to you. You can also click **+ New Session** to [create a session with a customer](create-session.md) manually.

To open a customer chat, select a session from the left menu or create a new one.

3. Chat window. When you open a session, this window displays the conversation with the customer along with system notifications. You can:

- Assign the session to yourself to enable messaging.

- Send messages, quote replies, attach files, and perform other chat actions.

- Close the session when finished. If the customer messages you again, the session reopens automatically.

To learn more about chat capabilities, see [Process customer requests](working_in_chat.md#dialogue).

4. The right sidebar with the **Session Information** panel. Here you can view session and customer details, start business processes, link the session to app items, and more. For details, see [Process a requests](working_in_chat.md#session_information).

### Chatting on app item pages

If you configured the fields for [binding an account and registering messages](set-up-personal-live-chat.md#apps-for-linking), linked sessions can be displayed directly on item pages of the selected apps. To enable this, an administrator adds the **Live Chat Messages** widget to the app view form.

You can handle customer messages on item pages in the same way as in the **Live Chats** workspace. For details on displayed sessions and available actions, see [Live chats messages](line_chat_history.md#actions-in-widget).