# Mark a service and a service catalog unavailable

> [HTML Version](unavailable-services.html)

To help operators see which [services](services.md) are available for processing [requests](applications.md), use statuses for services and [service catalogs](service-catalogs.md).  

The status allows the operator to track:  

- Presence or absence of technical issues affecting request fulfillment.  

- Ability to receive requests for the service.

- Service demand among clients.  

## Statuses of services and service catalogs

The following statuses are used:  

- **Available**. The service is provided upon request.  

- **Not available**. Requests for the service or catalog cannot be processed. New requests cannot be created.  

- **Partially unavailable**. Set this status for a parent service in the [service tree](service-tree.md) if a child service is unavailable. Request creation remains possible.  

- **Closed**. The service is no longer relevant and is discontinued by the company. New requests cannot be created.  

## Impact of service and catalog statuses on service operation

By default, all services are set to **Available**. If a technical issue prevents service delivery, the operator marks it as unavailable by changing its status.  

Clients can still submit requests if enabled. In this case, they will see a notification on the request form indicating the unavailability, the reason, and an expected delay in processing.  

Service unavailability affects [SLA compliance](sla-level.md). Team leads or responsible employees can track status changes, frequency, and duration of unavailability in the SLA report.  

## Mark a service as unavailable

The process for changing a service catalog’s status is similar. Below is an example for a service:  

1. Go to [Services](services.md) and open the desired service’s page.  

2. Click **Change Status** and fill out the form:  
**(unavailable-services-1.png)**

- **Status**. Select the desired status.  
  
If **Closed** is selected, no further fields are required.  

- **Display the service when creating a request\***. By default, unavailable services remain visible. To hide them, select **No**. This option is not available for service catalogs.  

- **Unavailability start date**. Automatically set to the current time. You cannot adjust the time. To schedule a future status change, use [Schedule Unavailability](#plan-unavailability) button on the service page.  

- **Type of unavailability\***. Specify whether the unavailability is planned or occurs due to a technical issue.  

- **Information on unavailability\***. Describe the reason for the unavailability.  

3. Click **Change**.  

Once the issue is resolved, change the status back to **Available**. Request functionality will be restored automatically.  

## Schedule service unavailability

You can create a schedule for automatic status changes for services and catalogs.  

Example for a service:  

1. Go to [Services](services.md) and open the desired service’s page.  

2. Click **Schedule Unavailability**.  

3. In the pop-up window, specify the **Unavailable** or **Partially** **unavailable** status, duration, and reason for unavailability.  
**(unavailable-services-2.png)**

4. Click **+ Add** to create a new entry. 

5. Click **Schedule** to save.  

The entries will appear on the service page on the following tabs:

- **Scheduled Unavailability**. The table provides information about planned unavailability, including the dates and reasons for the restrictions. At the scheduled time, the service status will update automatically, and the entry will move from the **Scheduled Unavailability** table to the **History of Unavailability** tab.

- **Scheduled Unavailability, Gantt**. The diagram allows you to view the sequence and timing of service restrictions. 

You can edit or delete entries before the status changes by clicking the **Schedule Unavailability** button.  

After the scheduled period ends, the status will revert to **Available**.