# Put request on hold and resume processing

> [HTML Version](suspend-processing.html)

## Put request on hold 

If a request is in the **In** **progress** status and its deadline has not yet passed, you can temporarily pause its processing. For example, when the operator is waiting for clarification from the requester.  

To do that: 

1. Open the page of the request and click the **[![suspend-processing-1](suspend-processing-1.png)]** button on the right side panel.

2. In the window that opens, fill in the fields:  
**(put_request_on_hold_and_resume_processing1.png)**

- **Reason for placing on hold\***. Select the reason for pausing work:

	- **User on Hold**. If you are awaiting clarification from the request author or a colleague.

	- **Waiting for RFC**. The request resolution requires a [change implementation](request-for-change.md) to be completed, such as a software version update.

	- **Awaiting Vendor**. If the work on the request cannot be completed until a [release of new features](release-management.md) from the development department within the company.

- **Reason\***. Enter a description of the reason.

- **Scheduled waiting time**. Specify how long you are pausing work on the request.

- **Send a message to the applicant?** If you are communicating with the client using live chats and want to send them a message about the pause, click **Yes**. If you do not need to notify the author, leave **No**.

- Click **On Hold**.

After these actions, the request status will change to **On hold**. The timer tracking the allowed processing time will be paused.

## Resume request processing 

When the planned waiting time expires, the request will automatically switch back to the **In progress** status, and the responsible operator will receive a notification.

If no pending time was specified, move the request back to work manually. To do this, open the request page and click the **[![suspend-processing-3](suspend-processing-3.png)]** icon on the right side panel.

The request will return to the **In progress** status and will be ready for further processing.