# Services

> [HTML Version](services.html)

A service is a capability or action that your organization offers to customers. A single service can have multiple quality levels, which differ in pricing plans and customer categories.  

In **Service Desk**, you can maintain a service catalog, group services into common categories, and define schedules for providing services to different customer groups.  

Manage all this in the **Services** app, where you can:  

- Add new services.

- Define their terms of provision.  

- Restrict service availability for certain customers. 

- Delete or modify services, and more.  

By default, all services are displayed as [tiles](360009923311.md#tiles) containing key information, such as name, responsible person, assigned support level, creation date, etc.

**(services-1.png)**

In the [tile settings](360009923311.md#tile-settings), you can select which properties to display and configure data sorting parameters.  

Services can also be displayed in a [table view](360009923311.md#table).