# Service Desk main page

> [HTML Version](servicedesk-main-page.html)

**Service Desk 2.0** solution is designed to handle customer requests that are registered in the system. Operators, i.e., company employees included in the **Operators **[group](servicedesk-first-setting.md#operators), are responsible for processing requests.

The operator’s main workspace is the **Main Page**. On this page, without switching to other workspaces, you can conveniently perform the following actions:

- Work with customer requests, as well as create [requests](applications.md), [problems](problems.md), and [requests for change](request-for-change.md).

- View and complete your [tasks](360014351011.md).

- Quickly find the necessary request, [service](services.md), or information from the [knowledge base](articles.md) using the search bar at the top of the page.

- Mark your working hours using the current activity settings.

The main page consists of the following tabs: [Requests](#main-page-applications), [Problems](#main-page-problems), [RFC](#main-page-rfc), and [My Tasks](#main-page-tasks).

**(servicedesk-main-page-3.png)**

## Change current activity

Before you start working, click the **(servicedesk-main-page-1.png) **icon in the upper right corner of the page and select your current activity status, such as **Work**. During the day, you can change your status using other options, such as **Lunch **or **Meeting**. At the end of your shift, end the activity by clicking **(servicedesk-main-page-2.png)**.

## Requests tab

On this tab, you can work with customer [requests](applications.md):

- [Create a request](add-request.md) by clicking the **+Request **button.

- Process a request. To do this, go to the [request page](application-page.md) by clicking on its name in the list.

- View the total number of requests and each status for the selected period, as well as the number of requests violating [SLA standards](sla-level.md).

- Go to the [knowledge base](solution-base.md), where useful articles and successful solutions are collected.

By default, you will see a list of your requests that were registered today. You can change the display settings for the list:

- Select the request creation period: **Last Hour**, **Yesterday**, **This Week**, **Previous Week**, **This Month**, or **Previous Month**. You can set the desired period manually.

- Uncheck **I’m responsible** to view requests from another responsible employee.

- Specify an external or internal applicant.

## Problems tab

During their work, operators can identify common causes of requests and record them in the system as [problems](problems.md).

On this tab, you can:

- [Create](add-problem.md) a new entry by clicking the **+Problem **button.

- [Process a problem](problem-activity.md). To do this, go to its problem page by clicking on its name in the list.

To find the problem you need, select or set the period of its registration, specify the person responsible, priority, status, and correction deadline.

**(servicedesk-main-page-4.png)**

## RFC tab

To improve service delivery, the operator can create a [request for change ](request-for-change.md)of equipment or software that affects service delivery.

On the **RFC **tab, you can:

- [Create a request for change ](add-rfc.md)by clicking the **+RFC **button.

- [Process a registered request](rfc-activity.md). To do this, go to its page by clicking on the name in the list.

To find the request you need, select or set the registration period, check the priority, status, risk exposure, and specify the person responsible and the initiator of the request.

**(servicedesk-main-page-5.png)**

## My Tasks tab

This tab displays data from the [Tasks](360014351011.md) workspace. You can work with tasks assigned to you while remaining on the **Service Desk 2.0** main page.