# Requests report in Customer Service

> [HTML Version](request-sevice-report.html)

The **Requests** tab on the **Reports and Charts** page allows managers to:

- View the total number of requests created and their number by type.

- Check compliance with SLA standards.

- See which products customers request most often.

- See how customers rate the operators work.

## Requests

The report allows you to understand what [types](customer-service-components.md#request_type) of requests customers create most often. You can view the total number of requests created and the share of each type on a pie chart.

Use the filter by request creation period, responsible person, and service.

Hover your cursor over the chart to see the total number of requests of a certain type.

## SLA standard

The chart will show what percentage of requests were processed in compliance with [SLA standards](customer-service-setting.md#sla-level).

Select the period and click **Build**.

## Requests type

The report allows you to understand which products customers most often request. The results display all items from the [Products](crm_objects.md) directory in the **CRM** workspace.

Specify the period and click **Build**.

The results in the form of pie charts will show the percentage of requests created for each product. The number of requests is indicated below the charts.

## Satisfaction level

This chart shows managers how customers rate the quality of their service requests.

When closing a request, the customer can give a rating from one to five. The bar chart shows the number of requests with a specific rating. By default, data for the last month is displayed. For a detailed analysis, use filters by responsible person, creation date, and request type.