# Reports and charts in Service Desk

> [HTML Version](reports-and-graphs.html)

Service Desk 2.0 users can evaluate the quality of [request](applications.md) processing and the effectiveness of [service](services.md) delivery on the **ServiceDesk > Reports and Charts** page. Here, the following reports are available on separate tabs:

- [General](applications-report.md). Reports on the number of [requests](applications.md) by service and customer satisfaction levels.

- [Employee Workload](operators-report.md). Assesses operator performance.

- [Request Statistics](application-statistics-report.md).  Tracks trends in request processing.

- [Article Statistics](article-statistics-report.md). Shows the number of articles and their usage by operators.

- [Cost of Services](services-cost-report.md). Evaluates the profitability of provided services.

- [SLA](services-sla-report.md). Monitors the occurrence and frequency of technical failures in service delivery.

- [Activities](employee-activity-report.md).  Collects data on operators’ planned vs. actual working time.

- [Performance](efficiency-report.md). Shows request processing time.