# Custom messengers

> [HTML Version](custom-messenger.html)

A **custom messenger** is a custom communication application created specifically for your company and used by your employees. Such messengers can be integrated with a live chat. After that users can communicate with you using a familiar messenger, while operators reply to them directly in BRIX. The full chat history is saved in the [Live Chats](chat_lines.md) workspace.

When receiving a message from a custom messenger user, a new session will be created in the **Live Chats** workspace or an existing session will be opened. The operator will be able to process the request by replying to it from the **Live Chats** workspace. The user will receive a response in a custom messenger.

The operator will be able to create a new session with the user if it is enabled in the custom messenger.

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Only users included in the [Administrators](360006871932.md#administrator) group can create live chats and set up an integration with a custom messenger.

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Several messengers can be connected to the same live chat. However, one messenger account can be connected only to one live chat.

To connect a custom messenger to a live chat:

1. Go to **Administration > Live Chats**.

2. Select a live chat from the list or [create a new one](create_line.md) by clicking **+Live Chat** in the upper right corner.

3. Switch to the **Messengers and Inbox** tab and click the **(custom-messenger-button.png)** button.

4. In the window that opens, enter the name of the channel, for example, **Support service**. Click **Connect**.

5. Fill out the form:

**(custom-messenger-1.png)**

- **Webhook\***. Go to the custom messenger’s settings, copy the webhook, and enter it in this field. It is used to send requests from BRIX.

- **Confirmation code\***. Specify the confirmation code that is used to check whether a request comes from a trusted source. The code is set in the messenger settings in any format you prefer.

- **Company’s public URL\***. In this field, the full address of your BRIX company is automatically added.

6. Click **Connect**.

7. If needed, configure the settings on the side of the custom messenger to complete the integration.

After verification, the messenger account will be connected to the live chat.

**(arbitrary-messenger-02.png)**

On the **Messengers and Inbox** tab, you can:

- Temporarily disconnect a channel: Click the **(tele_toggle.png) **switch next to its name. Its status will change from **Active** to **Interrupted**. To reconnect the channel, click the toggle switch again.

- Rename a channel: Click the pencil icon next to it.

- Permanently remove a messenger from the live chat settings: Click the trash can icon.

To learn more about managing a connected channel, see the following articles:

- [Remove a messenger or email channel from a live chat](delete-channel.md).

- [Reconnect a messenger or email](reconnect-channel.md).