# Create a new request on the Customer Service portal

> [HTML Version](create-portal-request.html)

Users who have access to the external portal can create a new request on its page.

1. Click the **+New Request** button at the top of the main page.

2. Fill out the request form:

**(add-request-01.png)**

- Specify the type of request and the service for which the request is being created.

- Specify your request priority and a channel if needed.

- Add a subject and describe your question or problem.

- Attach additional files.

3. Save the request.

The created request will be recorded in the system, and the operator will be able to start [processing](customer-service-requests.md) it.

The list of requests you have created is displayed on the [Request History](customer-portal.md#my-requests) page of the portal. Here you can view details and track your request status.