# Connect messengers to a live chat

> [HTML Version](connection_to_line.html)

You can connect instant messengers to a live chat so that your customers can contact you any way they like. The operators will see all the messages in the same BRIX interface. All the chat history will be saved in the system.

If you connect instant messengers to a live chat, operators can even initiate a conversation with a customer or partner. Read more in the [Initiate a session with an external user](create-session.md) article.

To connect a messenger to a live chat, go to** Administration > Live Chats**.

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Only users included in the [Administrators](360006871932.md) group can connect messengers to a live chat.

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You can connect several messengers to a live chat, for example, [Telegram](telegram.md), [WhatsApp](whatsapp.md), and [TelegramBot](telegrambot.md). Please note that for correct operation, it is recommended that you use only the official messenger application to connect to a live chat and send messages.

You can also use a messenger specifically developed for your company.

Each messenger account can be connected to one live chat only.

To learn more about managing a connected channel, see the following articles:

- [Reconnect a messenger or email](reconnect-channel.md).

- [Remove a messenger or email channel from a live chat](delete-channel.md).