# Combine requests into a problem

> [HTML Version](combine-into-problem.html)

A problem represents the root cause behind multiple customer requests related to a specific service.

For example, several users may report being unable to log into their accounts after updating your app to version 3.14. In this case, the problem for the **Account access** service be could be defined as updating to version 3.14.

You can group multiple requests into a single problem. Once the problem is resolved, a notification will be sent to the activity feed of all linked requests and to the operators responsible for them.

To combine requests into a problem:

1. Go to the [Requests](applications.md) app. 

2. Select the requests that share a common issue.

**(combine-problem-01.PNG)**

3. On the top panel, click **With selected...** and choose **Combine into problem**.

4. In the opened window, the selected requests will be listed automatically. Fill out the remaining fields and click **Create**.  
**(combine-problem-02.PNG)**

 

After that, a new problem record will appear in the **Problems** app. Once it's resolved, a message will appear in each linked request indicating that the problem has been addressed.