# Complete a request

> [HTML Version](close-request.html)

Once the operator has [found a resolution](find-solution.md) for the request, it can be marked as completed.

To do this:

1. Open the request page.

2. Make sure the request is in the **In Progress** status. If it has a different status, it cannot be marked as completed.

3. On the top panel, click the **Completed** button.

4. In the pop-up window, enter a resolution description. If you used a predefined solution from the [Knowledge Base](solution-base.md) or a workaround from the [Known Errors](known-mistakes.md) app, paste the copied text here.  
**(complete_request_01.PNG)**

For **Incident**-type requests, select the method of completion:

- **Resolved** if no similar solutions have been recorded before.

- **Resolved using a workaround** if you used a workaround from the **Known Errors** app. In the field **Workaround**, select the [relevant item](known-mistakes.md).

- **Resolved using an article** if you used an article from the Knowledge Base. In the field **Article**\*, select the relevant item from the [Articles](articles.md) app.

- **Resolved using another solution** if you repeated a resolution that already exists in the Knowledge Base. In the field **Resolution**, select an item from the [Resolutions](solution-base.md) app. 

5. Click **Done**.

The recorded resolution will be shown on the request page. The requester will receive a notification that the request has been fulfilled. A new record will be created in the **Resolutions** app, including the operator's description and a link to the request.

## Notify internal user  

An internal user is an employee of your company who submitted the request. After the request is completed, they receive a task to confirm resolution.

The task page will display a link to the request, key information, and the provided resolution. 

To close the task: 

1. In the **Was the request resolved?** \* field, select **Yes** to accept the resolution or **No** to reject it and return the request to work.

2. Rate the resolution from one to five.

3. Leave a comment. It will be saved in the [Feedback](servicedesk-catalogs.md#reviews) app of the **ServiceDesk** workspace. If the rating is three or below, leaving a comment is required. 

4. Click **Submit**.

## Notify external user

An external user is a client or partner who submitted the request via the [Live Chats](chat_lines.md) workspace. After the request is completed, they receive a message in the session along with a link to a feedback form.

To leave feedback, the user fills out the form and clicks **Submit**. The response is recorded in [ServiceDesk > Feedback](servicedesk-catalogs.md#reviews).  

## Final request status 

If the applicant accepts the resolution, the request status will change to **Resolved**. The user’s feedback will appear on the request page.

If the resolution is rejected, the request returns to** In progress**, and the operator will be notified. User feedback will also appear on the request page.