# Classify a request

> [HTML Version](classification.html)

Requests from the [Live Chats](chat_lines.md) workspace receive the **Pending classification** status if no [routing rules](chat-lines-routing.md) are configured for them. Such requests contain only the subject, message text, and any attached files. Before assigning a request to an operator, it must be classified: specify the request type, service, responsible operator, and priority.

The standard time limit for classifying a request is defined by the [system administrator](360006871932.md#administrators) administrator in the [ Service Desk Settings](servicedesk-catalogs.md) directory. 

To classify a request: 

1. Open the request page and click the **Classify** button on the top panel

2. In the window that opens, enter the main request details.  

(classify_request_01.png)

The fields in this window are the same as those used when creating a new request. For more information, see [Create a request](add-request.md).

Please note that , The Responsible field is filled in automatically if a [responsible operator is assigned](add-service.md) is assigned to the selected service. If multiple operators are assigned, the system will select the one with the fewest active requests.

3. Click **Save**. 

If an operator was assigned during classification, the request will move to the **Accepted** status. If no operator was assigned, it will receive the **New** status.