# Change support level
> [HTML Version](change-support-level.html)
If the wrong [support level](servicedesk-catalogs.md#support-level) was selected when creating the request, you can change it.
To do this:
1. Go to the **Requests** directory and open the page of the request you want to update.
2. In the side panel, under the **Responsible** section, click the **[] **icon.
3. Select a new group from the **Technical Support Groups** directory. If a [processing route](application-route.md) is configured for the request, the group from the next planned stage will be automatically populated.
4. If needed, specify a response template that the group’s operators can use when working on the request, and add a comment.
**(change_support_level1.png)**
5. Click **Completed**.
The support group change process will then start, during which a new operator responsible for the request will be automatically assigned.
You can also change the request to another support level by [editing the request page](application-page.md#change-application). However, in this case, the business process that automatically determines a new operator will not be triggered. You will need to change the [responsible](reassignment.md) employee manually.