# General report
> [HTML Version](applications-report.html)
Using the reports on this tab, you can:
- View the total number of created [requests](applications.md) and their distribution by type.
- See which [services](services.md) clients contact support about most often.
- Review the customer satisfaction index for service delivery.
- View statistics by request submission channels.
## Requests
This report helps identify which types of requests are most frequently submitted by clients. A donut chart displays the total number of created requests and the share of each type.
Hover over the chart to see the number of requests for a specific type.
**(general_report1.png)**
## Services
This report shows which services clients most frequently request support for.
The total number of requests received during the selected period is displayed, along with a pie chart showing the percentage distribution of requests by service.
Hover over a chart segment to see the service name and the number of associated requests.
**(general_report2.png)**
The chart on the page uses the **Requests Report** widget.
To view the list and details of the requests, click on a service in the chart.
(general_report3.png)
Use the fields **Responsible**, **External applicant**, and **Internal applicant** to filter the list.
## Request resolution assessment
On the pie chart, a manager can view the percentage of requests with a specific client rating compared to all processed requests for a given period.
To see the number of requests that received a rating, hover over the chart.
**(general_report4.png)**
## Percentage of requests with response within SLA Limits
This report allows you to see the number of requests:
- Completed with SLA violations.
- Resolved by operators within the specified timeframe.
To display data, specify the request creation period.
**(general_report5.png)**
## Channel statistics
The manager can evaluate how popular and convenient the connected request submission channels are for clients and analyze potential issues with [live chats](chat_lines.md). The report shows the number of requests received via each channel.
To view the data, select or specify the request period, choose the desired type, and select a service.
You can also choose how to display the channel metrics: with line and channel names, or by channel type only. Use the **Channel display** option for this.
**(general_report6.png)**
You can export the report data to an .**xlsx** or .**pdf** file for archiving or presentation purposes. To do this, click the **[] **icon above the data table, select a format, and click **Generate**. Then download the generated file to your computer.
## Average reaction and resolution time by responsible person
A department manager can view statistics on operator response and resolution times for requests.
To display data, specify the request processing period.
The table shows:
- A list of operators.
- The time each operator spent on responding to and resolving the requests assigned to them.
- The number of completed requests and the total number of requests.
**(general_report7.png)**