To receive and make calls in BRIX, install and configure the integration module for an IP telephony provider.
начало внимание
Only a system administrator can configure integration with telephony.
конец внимание
To connect telephony:
- Depending on your BRIX version, use one of the integration modules:
- Asterisk, available only in BRIX Оn-Premises.
- Customize connection settings in the module as described in documentation for each module.
- When integrating Asterisk, you need to decide how users will handle calls. There are two options:
- Third-party softphone. A dedicated application that connects to the Asterisk server and is then installed and configured on each employee's workstation.
- CTI panel. A tool that lets users make calls directly from the BRIX interface. It is configured in the Asterisk integration module. Users can then enable the CTI panel in their profiles.
- Customize the call page.
- In advanced settings, you can also choose which action buttons to display on the call pages for the sales rep. Among the modules available in BRIX, this feature is supported only when integrating with Asterisk telephony. To use this functionality with other modules, create a custom module and specify API methods in its settings.