# Working with recognition tools

> [HTML Version](work-with-employee-engagement-recognition.html)

## Employee Recognition

The** Employee Recognition** app helps employees express gratitude to each other and shows how valuable each person is to the company. By default, any employee in the company can express their recognition to another employee.

### Expressing recognition

To publicly praise another employee, show your gratitude, and give them an award, open the **Employee Recognition** app, click the **+Employee Recognition** button, and fill out the form:

**(work-with-employee-engagement-recognition-1.png)**

- **Who do you want to recognize?\***. Select one or several employees you want to express recognition to from the **Employee Score **app. If these employees are not added to the app, create their profiles using the **+Create** button on the right. These profiles will be saved in the **Employee Score **app.

- **Select an award\***. Select an award from the corresponding app or create a new one by clicking the **+Create** button on the right. It will be stored in the **Awards** app, and you will be able to reuse it later.

- **Add a few words of praise\***. Enter words that you want to appear publicly on the **Honor Roll**.

When you fill out the form, click **Save**. A new entry will be created on the **Honor Roll** page (if you selected several employees, separate entries will be created for each one). All users in the company will get a notification in the system informing them that their co-worker has been recognized. The information you entered is also saved in the **Employee Recognition** app.

If there are points associated with the **Award** that the employee received, these points are added to the **Employee Score** of this user. Points can be used to [claim rewards](#claimingrewards) in the **Reward Store**.

## Reward Store

**Reward Store** is a page where employees can see gifts and gift certificates that they can claim for their **Employee Score** points.

At the top of the page, employees see how many points they have on balance. On tiles below, they can see all available gifts with their pictures, names, and shortened descriptions, as well as how many points they cost and how many are in stock. Click on a gift to see detailed information about it: the **Type of reward**, the **Denomination** (for gift certificates), the name of the **Product**, **Product description, terms and conditions**, **Points required**, **Image**, and the **Amount **of these gifts in stock.

Note that all gifts and gift certificates are [added to the Reward Store Warehouse](employee-engagement.md#addingrewards)** **in the **Catalog** section by users included in the **HR** group. Then they appear in the **Reward Store **app and become available to all employees.

### Claiming rewards in the Reward Store

To claim a reward, you first need to go to the **Reward Store** page and click on a tile with a reward’s picture and name. If you have enough points to claim the gift or gift certificate, the **Request Gift** button becomes available in the lower right corner of the form.

**(work-with-employee-engagement-recognition-2.png)**

To claim your gift, click this button and confirm that you wish to start the **Give out a gift** business process. Users included in the **HR** group will be assigned the task to give you the reward.

When you receive the reward and the HR manager completes the task, the reward’s price is deducted from your **Employee Score** balance.

### Giving out a gift 

When an employee claims a gift in the **Reward Store**, all employees in the **HR** group** **are** **assigned the task to give out the gift or gift certificate that the employee chose. To become the only user working on the task, click the **Start task** button on the task form.

The task form shows information about the user who claimed the reward and the reward itself.

If you successfully hand out the requested gift or gift certificate to the employee, click **Done**. After that, the price of reward will be deducted from the employee’s **Employee Score**, and the **Give out a gift **business process will end.

If you cannot give out the requested gift (for example, when it’s out of stock and it is impossible to order more), click **Refuse**. The employee will get a notification. Points won’t be deducted from the **Employee Score**, and the business process will end.

### Replenishing the amount of gifts

If an employee claims a reward that is no longer in stock (that is, when its **Amount** equals 0), all users included in the **HR** group receive the task to replenish the amount of gifts. To start working on the task, open the task form and click **Start task**.

The task form includes information about the gift or gift certificate that needs to be replenished. When you order and receive the requested items, enter their new amount in the **Refill quantity\*** field and click **Done**.

If for some reason you cannot replenish the amount of this reward, enter **0** in the **Refill quantity\* **field and click **Done**. You will be able to cancel the hand-out by clicking the **Refuse** button on the **Give out the gift** task form.