# SIPNET IP telephony

> [HTML Version](telephony-sipnet.html)

The module for connecting to the SIPNET IP telephony provider allows you to identify a customer by number, open a page of a related app, such as a deal or lead, during a call, and listen to call recordings directly on the page.

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начало внимание

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Make sure your SIPNET account is active before starting the installation.

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конец внимание

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Enable the module

1. Sign into your SIPNET account. Select **Virtual PBX** on the left panel of the main page and go to the **Admin section**.

2. On the page that opens, select **Integrations**. Copy the **API key of your PBX** field data.

3. Go to the BRIX interface and open **Administration > Modules > SIPNET**.

4. Check the **Enable Module** box.  

5. In the **API Key\*** field paste the **API key of your PBX**.

**(sipnet-1.png)**

6. Click the **Test connection** button. If the connection between the systems is established, you will see a notification. 

7. Save the settings. 

## Merge users

After the connection with the provider is established, you need to match the IP-telephony provider users and BRIX users. 

1. On the settings page of the SIPNET module, click the **Set up** button. 

2. In the opened window, specify an BRIX user for each provider extension number.

**(sipnet-2.png)**

3. Click **OK**.

Please note, that the users/internal numbers of the IP telephony provider are loaded automatically. If this data is not displayed, make sure that you have created users on the provider’s side For more information, contact the SIPNET provider support: [cz@sipnet.net](mailto:cz@sipnet.net).

## Configure processing of incoming calls

After connecting telephony, it is necessary to configure incoming call processing. To do this, fill in the following fields in Incoming** call processing settings**:

- **Associate with an app**. Specify the app in which items with information about the client and call will be created and stored. Note, that the selected app form must contain a field of the [Phone number](360009707032.md#phone-number) type.

- **Contact phone number**. Select a field of type **Phone number** from the context of the specified app to which the customer’s phone number will be recorded.

- **Disable item creation**. Select Yes to disable automatic contact creation after a call ends. This prevents duplicate or unnecessary records from being added to the app containing your contact database, specified in the **Link to app** field.

- **Call page**. Click **Set Up** to change the appearance of the notification that pops up when a call is made. In the opened window, you can edit the page [header template](360007679591.md), as well as select the fields that will be displayed in it.

**(sipnet_01.png)**

After setting up all the integration parameters, click **Save**.