Customer Service Management

Make your customers happy by building the best communication experience with the custom service management solution

Trusted by 3000+ enterprise customers

Highly rated by both critics and users

Omnichannel platform for better customer
service

Easy access to phone call
history
Keep the call history stored in CRM by using the prebuilt VoIP integrations. Identify the customer by phone number and easily access the call details right in action.
Streamline the process
of chat requests
Create a universal chat center that helps automate the process of handling requests from customers. Integrate the system with Telegram, WhatsApp and other popular messaging platforms. Easily access the full chat history on customers’ profile page.
Receive, store and respond to
customers’ emails in one place
Set up a mailbox to receive and store emails in one place. Read customers’ emails in the same window as other communication channels and quickly respond in the same interface.

Automate your ticketing process

Automate ticket routing and distribution
Easily build complex work logic by setting up the rules of automatic calls distribution and classification in the business process with Low-Code. Handle calls with preconfigured workflows according to ITIL recommendations.
Ensure with Service Level Agreement (SLA)
Set SLA levels for each customer category with configured reference guides. Link performance indicators to the company's available plans and services. Choose the actions to be taken by the system when service standards are violated.

Customer’s requests history

Get all the information about the customer in a single Request form

Access all the data that was received throughout the customer's life cycle in one place. View customer's details, check the interaction log, and continue your dialogue right on the request form.

All-in-one platform for communication
with customers and employees

Low-code and No-code tools
Allow you to be flexible and scale your business
Reporting & Analytics
Set up statistical and operational reporting with dashboards, and track key metrics for your company
Mobile App
Lets you maintain access to customer communications and offers full platform functionality
Widgets
allow you to customize the system as you need
Manager Dashboard
Monitor employees’ work in real time - control the speed and quality of responses
Open API for integrations
let the platform link data from different software and sign documents with an electronic signature
Workflow designer
provides you with a set of prebuilt activity blocks, widgets for simple drag-and-drop modeling
Chats and activity streams
connect your employees within the process and the task

Implement in a month*

Is your IT department out of time or resources? We will help you to implement the solution.

Choose between implementation by the vendor's team or by a mixed team, or do it on your own. We will support you at any step with qualified BPM experts, project managers, low-code tutors, and developers.

*The implementation project duration depends on the scope of work and may vary in different projects. One month is an average time for implementation of one process

Try BRIX for your team

The work management platform that engages your employees to create a great team

Customer Service Management